It is considered that customers who visit, and continue to use The Fabric Fox website, agree to the terms and conditions specified. Changes to the terms and conditions can be made at any time and will take effect immediately after publication. Customers are advised to visit the terms and conditions frequently to stay up-to-date.
WHAT WE DO
The Fabric Fox is a UK-based online retailer that sells premium quality cotton fabrics in fat quarters, half metres and metres, as well as bundles. Our mission is to sell premium quality cotton fabrics with modern, alternative designs.
All of our fabrics are 100% cotton unless otherwise specified.
PHOTO COLOUR ACCURACY
We use a combination of stock images (from the designer/manufacturer) and our own photographs to present the fabrics we sell. All parties have tried their best to represent the colours as accurately as possible. However, we can't guarantee an exact match as colours can vary depending on your display settings, and therefore fabrics may look different upon arrival.
WASHING AND SHRINKAGE
Some of the fabrics we sell have been pre-washed. However, if you intend on washing your fabric please bear in mind that there is a risk of shrinkage. Therefore we recommend purchasing slightly more fabric than necessary. If you intend on washing your fabric please do so before using it.
Fabric on our Pre-Order page is fabric that is not currently in stock. Customers can order the fabric in advance. If the fabric sells out before we have it in stock no more pre-orders can be made. The fabric will be processed and posted to the customer as soon as we are able to do so. Customers are advised to keep pre-order fabric separate from in stock fabric to ensure the in stock fabric can be posted on time. Customers who purchase in stock fabric and pre-order fabric in a single transaction will receive the in stock fabric alongside the pre-order fabric. Due to the nature of pre-orders we are unable to process orders to a specific date. Pre-order arrival dates are estimations provided by the wholesalers and The Fabric Fox cannot be held responsible for inaccurate estimations or delays.
We use secure payment facilities for online purchases. Customers can pay for their orders using PayPal and Visa/Debit card. All of our online transactions are processed securely by our merchant service provider and/or PayPal. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant providers then inform us, via the encryption system, the outcome of the transaction. Once your transaction is complete you will receive an email to confirm your order has been paid for. Please keep this email as proof of purchase.
We aim to process all orders within 2 working days, Monday - Friday. UK orders will be posted via Royal Mail First Class post which aims to be delivered within 1-2 working days. European orders weighing more than 250g will be posted via International Tracked & Signed which aims to be delivered within 3-5 working days. Orders to the Rest of the World weighing more than 250g will be posted via International Tracked & Signed which aims to be delivered within 5-7 working days. All international orders that weigh less than 250g will be sent by International Standard which is not tracked. We have introduced this option so that we can offer a cheaper delivery charge for smaller orders. If you would like to have a small order tracked please contact us as soon as possible once you have placed your order so we can advise you of the additional costs. Certain orders require us to use a third party postal service, such as MyHermes. The Fabric Fox cannot be held responsible for late deliveries or for any undelivered orders.
INCORRECT ADDRESS & UNDELIVERED PARCELS
If you provide us with the wrong delivery address and the parcel is returned to us it is the customer's responsibility to provide us with a new delivery address. The customer will also be required to pay for the postage. The best way to avoid such a scenario is to double-check your details before placing your order.
UK - £2.50 Flat Rate
Europe - Calculated by weight:
Orders under 250g = £5 (Not Tracked)
250g - 500g = £10
500g – 1kg = £15
1kg – 1.5kg = £20
1.5kg – 2kg = £25
Orders 2kg or more = £30
Rest of the World - Calculated by weight:
Orders under 250g = £7.50 (Not Tracked)
250g - 500g = £15
500g – 1kg = £20
1kg – 1.5kg = £25
1.5kg – 2kg = £30
Orders 2kg or more = £60
Customers are responsible for any additional charges at customs. Unfortunately, this will delay delivery. This is out of our control so we can only apologise for the inconvenience.
We do not disclose contact details with any third parties other than order processing, delivery and customer services. The only private data we receive is given voluntarily by the customer. All sensitive data is protected in accordance with the law. We may disclose your personal information if we are required by law to do so.
RETURNS AND REFUNDS
Cuts of fabric cannot be returned. Once they are cut from the bolt the fabric is considered a personalised order. However, if the order is damaged or defected it can be returned within 7 days and a full refund will be issued or an exchange will be sent to the customer’s address. Proof of purchase will be necessary. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Complaints can be made by emailing us at firstname.lastname@example.org. Complaints are handled on a case-by-case basis to ensure that each complaint receives the individual attention it deserves. Our aim is to respond within 24 hours.
Please don’t steal our logo and original content. We encourage customers to share our content but not to claim The Fabric Fox assets, blogs and products as their own.
LINKS TO OTHER WEBSITES
We like to promote services of like-minded people and share things we enjoy but The Fabric Fox is not responsible for problems that arise from links to other websites.
Any queries can be sent to email@example.com