It is considered that customers who visit, and continue to use The Fabric Fox website, agree to the terms and conditions specified. Changes to the terms and conditions can be made at any time and will take effect immediately after publication. Customers are advised to visit the terms and conditions frequently to stay up-to-date.
WHAT WE DO
The Fabric Fox is a UK-based online retailer that sells premium quality cotton fabrics in fat quarters, half metres and metres, fabric bundles and sewing kits. Our mission is to sell premium quality cotton fabrics with modern, alternative designs.
PHOTO COLOUR ACCURACY
We use a combination of stock images (from the designer/manufacturer) and our own photographs to present the fabrics we sell. All parties have tried their best to represent the colours as accurately as possible. However, we can't guarantee an exact match as colours can vary depending on your display settings, and therefore fabrics may look different upon arrival.
WASHING AND SHRINKAGE
Some of the fabrics we sell have been pre-washed. However, if you intend on washing your fabric please bear in mind that there is a risk of shrinkage. Therefore we recommend purchasing slightly more fabric than necessary. If you intend on washing your fabric please do so before using it.
Fabric on our Pre-Order page is fabric that is not currently in stock. Customers can order the fabric in advance. If the fabric sells out before we have it in stock no more pre-orders can be made. The fabric will be processed and posted to the customer as soon as we are able to do so. Customers are advised to keep pre-order fabric separate from in stock fabric to ensure the in stock fabric can be posted on time. Customers who purchase in stock fabric and pre-order fabric in a single transaction will receive the in stock fabric alongside the pre-order fabric. Due to the nature of pre-orders we are unable to process orders to a specific date. Pre-order arrival dates are estimations provided by the wholesalers and The Fabric Fox cannot be held responsible for inaccurate estimations or delays.
We use secure payment facilities for online purchases. Customers can pay for their orders using PayPal and Visa/Debit card. All of our online transactions are processed securely by our merchant service provider and/or PayPal. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant providers then inform us, via the encryption system, the outcome of the transaction. Once your transaction is complete you will receive an email to confirm your order has been paid for. Please keep this email as proof of purchase.
We aim to process all orders within 2 working days, Monday - Friday. UK orders that are posted via Royal Mail First Class post aims to deliver within 1-2 working days. UK orders that are posted via Royal Mail Second Class post aims to deliver within 2-3 working days. European orders weighing more than 250g will be posted via International Tracked & Signed which aims to be delivered within 3-5 working days. Orders to the Rest of the World weighing more than 250g will be posted via International Tracked & Signed which aims to be delivered within 5-7 working days. All international orders that weigh less than 250g will be sent by International Standard which is not tracked. We have introduced this option so that we can offer a cheaper delivery charge for smaller orders. If you would like to have a small order tracked please contact us as soon as possible once you have placed your order so we can advise you of the additional costs. Certain orders require us to use a third party postal service, such as MyHermes. The Fabric Fox cannot be held responsible for late deliveries or for any undelivered orders.
UK – Orders of £50 or more will be tracked. We will provide you with a tracking number via email once your order has been shipped. If you place a very large, high value order we may need to use a courier and the courier will provide you with a tracking number instead.
Europe & Rest of the World – All orders over 250g will have a tracking number. We will provide you with a tracking number via email once your order has been shipped. The order will also have to be signed for to confirm that the order has been delivered successfully.
INCORRECT ADDRESS & UNDELIVERED PARCELS
If you provide us with the wrong delivery address and the parcel is returned to us it is the customer's responsibility to provide us with a new delivery address. The customer will also be required to pay for the postage. The best way to avoid such a scenario is to double-check your details before placing your order.
In the unlikely event that your order doesn't arrive please contact us and we will investigate the situation. Royal Mail does not consider a parcel as lost until 10 working days after the due date. If 10 working days have passed and your order has still not arrived we will resend the fabric (if possible) or a full refund will be issued.
UK - Flat rate options:
Second Class = £1.50
First Class = £2.50
Orders of £40 or more will be posted First Class for free. This shipping option is only available for delivery to locations inside the UK.
Europe - Calculated by weight:
Orders under 250g = £4 (Not Tracked)
250g - 500g = £10
500g – 1kg = £13
1kg – 1.5kg = £15
1.5kg – 2kg = £20
Orders 2kg or more = £30
Rest of the World - Calculated by weight:
Orders under 250g = £5.50 (Not Tracked)
250g - 500g = £12.50
500g – 1kg = £18.50
1kg – 1.5kg = £21.50
1.5kg – 2kg = £28
Orders 2kg or more = £60
Customers are responsible for any additional charges at customs. Unfortunately, this will delay delivery. This is out of our control so we can only apologise for the inconvenience.
We do not disclose contact details with any third parties other than order processing, delivery and customer services. The only private data we receive is given voluntarily by the customer. This information is securely stored on our website and is only used to fulfil orders and to record your order history. If we need to contact you about an order we will use the email address provided. You can change your details at any time by signing in and clicking on 'Your Account Details'. All sensitive data is protected in accordance with the law. We may disclose your personal information if we are required by law to do so.
If you decide to sign up to The Fabric Fox Newsletter we will only ask for your name and email address. This data is stored on MailChimp and will only be used to send you news and promotional offers via email. You can unsubscribe at any time and a link for unsubscribing will always be provided in the footer of the newsletter.
When you make an account you are automatically illegible to earn loyalty points as part of our Loyalty Club and the Loyalty Club only uses your name and email address which is provided by you when you make an account. Our Loyalty Club is powered by Smile.io and your information is securely stored on our website and on the Smile.io application tool. This tool keeps a record of our customers and how many loyalty points and rewards each customer has.
YOUR RIGHT TO BE FORGOTTEN
If you have an account with us and you would like to be forgotten please contact us. In order for us to process your request as quickly as possible please provide as many details as you can. If you can't remember which email address you used to shop with us we can always use your name, phone number and delivery address instead.
WHAT IS THE RIGHT TO BE FORGOTTEN?
As a user of the internet at some point you have voluntarily given up your name, email address, phone number and all kinds of personal data. As all of this information represents you as an individual then you also have the right to take it all away. If you don't want a particular website or company having information about you, or if you feel a website or company is tarnishing your reputation, you can ask them to erase everything they know about you. This is your right to be forgotten.
WHAT HAPPENS WHEN WE FORGET YOU?
If you make a request to be forgotten we will delete any personal data you gave to us when you made your account. Once your account has been deleted you will lose access to:
If you are absolutely sure you want to be forgotten please don't hesitate to contact us.
In order to log in to your account an email address and password is required. You must keep your email address and your password secure, and never disclose them to a third party. If you suspect that your account has been accessed by somebody else, or without your permission, change your password immediately. We cannot recover forgotten passwords but we can reset your password for you.
If there is a data breach all customers involved will be emailed to inform them of the situation and what actions they must undertake. The website may be temporarily offline and shopping will be temporarily suspended.
Your credit card information IS NOT STORED on our website. Once you are logged in all pages regarding your account ARE SECURE. You can check that the page you are on is Secure by looking at the URL address bar. You will see the text 'Secure' in green with a green padlock. The text 'https' will also be displayed in green.
RETURNS AND REFUNDS
Cuts of fabric cannot be returned. Once they are cut from the bolt the fabric is considered a personalised order. However, if the order is damaged or defected it can be returned within 7 days of the due date and a full refund will be issued or an exchange will be sent to the customer’s address. Proof of purchase will be necessary. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Patterns are non-returnable.
Complaints can be made by emailing us at firstname.lastname@example.org. Complaints are handled on a case-by-case basis to ensure that each complaint receives the individual attention it deserves. Our aim is to respond within 24 hours.
Please don’t steal our logo and original content. We encourage customers to share our content but not to claim The Fabric Fox assets, blogs and products as their own.
LINKS TO OTHER WEBSITES
We like to promote services of like-minded people and share things we enjoy but The Fabric Fox is not responsible for problems that arise from links to other websites.
Any queries can be sent to email@example.com