Shopping Guide

To help you shop at The Fabric Fox we have created our very own Shopping Guide. The Shopping Guide is full of loads of useful information such as how to order the correct amount of fabric, how to use your gift certificates, and much more!

Fabric Size Guide

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As the image shows, we cut our fabrics by the Fat Quarter, Half Metre, 3/4 Metre and Full Metre.

Fat Quarter = 55cm wide x 50cm long (21" x 19")

Half Metre = 110cm wide x 50cm long (43" x 19")

3/4 Metre = 110cm wide x 75cm long (43" x 29")

Full Metre = 110cm wide x 100cm long (43" x 39")

Please note that this is a rough guide as the fabrics can vary slightly in width. 

Once you have found a fabric you like click 'Add To Cart'. This will automatically add 1 Fat Quarter to your Cart.

From your Cart you can decide how much you would like to buy using the Quantity box. If you only want 1 Fat Quarter leave the box with ‘1’. If you would like Half Metre type '2' into the box (or use the Up Arrow to increase the quantity). If you would like 3/4 Metre type '3' into the box, and so on.

You can refer to our chart for larger quantities.

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Finally, click 'Check Out' to finish placing your order. Any amount you select will be cut as one continuous piece, unless otherwise specified.

Coupon Codes & Gift Certificates

If you have a coupon code or a gift certificate you can apply it on the Cart page. In your Cart there are two options beneath the 'Subtotal' and 'Shipping'; click on 'Add Coupon' to apply a coupon code, or click on 'Gift Certificate' to apply a gift certificate code. The coupon code/gift certificate will be applied and your 'Grand total' will change accordingly. Click 'Check Out' to finish placing your order.

You can also apply a coupon code/gift certificate on the Check Out page. Under your Order Summary click on 'Promo/Gift Certificate. Place your coupon code/gift certificate in the box and click 'Apply' and your Total will change accordingly. 

Pre-Orders

Fabrics on our Pre-Order page are fabrics you can order before they are in stock. Once the fabric arrives we will immediately process your order and get your fabric sent out to you.

It is important to place your pre-orders separately from fabrics that are already in stock; otherwise you will have to wait until the pre-ordered fabric arrives before you will receive the rest of your order. However, if you are happy to wait we will place your fabric to one side and post it with your pre-ordered fabric.

Each fabric has an estimated date of arrival. These are dates that the fabric manufacturers have given to us but they are not set in stone; there may be circumstances that are out of our control that may delay the delivery of stock.

Postage

Orders are posted every Monday, Wednesday and Friday, to guarantee your order is posted on those days it will need to be ordered before 4pm the day before. 

UK - We now offer free 2nd Class shipping on all UK orders!

However if you need your order quicker we can post it 1st Class for £2.95

Europe - Calculated by weight:

Orders under 250g = £5 (Not Tracked)

250g - 500g = £10.50

500g – 1kg = £14.50

1kg – 2kg = £16.50

Orders 2kg or more = £30

USA - Calculated by weight:

Orders under 250g = £6.50 (Not Tracked)

250g - 500g = £14

500g – 1kg = £26

1kg - 1.5kg = £32.50

1.5kg – 2kg = £33.50

Orders 2kg or more = £75

Rest of the World - Calculated by weight:

Orders under 250g =£7.00 (Not Tracked)

250g - 500g = £15.00

500g – 1kg = £24.00

1kg – 1.5kg = £29.00

1.5kg – 2kg = £32.00

Orders 2kg or more = £60

Delivery Times and Tracking

UK orders that are posted via Royal Mail First Class post aims to deliver within 1-2 working days.

UK orders that are posted via Royal Mail Second Class post aims to deliver within 2-3 working days.

European orders weighing over 250g will be posted via Royal Mail International Tracked and Signed which aims to deliver within 3-5 working days.

Orders to the Rest of the World weighing over 250g will be posted via Royal Mail International Tracked and Signed which aims to deliver within 5-7 working days.

All international orders that weigh less than 250g will be sent by Royal Mail International Standard which is not tracked. We have introduced this option so that we can offer a cheaper delivery charge for smaller orders. If you would like to have a small order tracked please contact us as soon as possible once you have placed your order so we can advise you of the additional costs.

Larger orders may occasionally require us to post via a courier instead.

UK – If you place a very large, high value order we may need to use a courier and the courier will provide you with a tracking number.

Europe & Rest of the World – All orders over 250g will have a tracking number. We will update your order with a tracking number once it has been shipped and you will receive it via email with your shipping notification email. The order will also have to be signed for to confirm that the order has been delivered successfully.

Tax and Customs Charges

All orders placed outside of the UK may incur customs charges/tax at the border when entering the receiving country.

As of 1st January 2021, EU customers may be taxed VAT at the border and may incur a customs handling fee in the receiving country. Orders over €150 may also incur customs duties. These charges are your responsibility and The Fabric Fox isn't able to cover the costs incurred. The levels and thresholds vary from country to country, so please contact the customs office in your country to find out what specifics apply to you.

Large Orders

If any international orders cost significantly more to post we reserve the right to contact you to inform you of the higher postage cost. We will only process your order once you have confirmed you are happy with the change in price, or if you are planning on placing a large order please feel free to contact us first and we will be happy to advise you on postage costs.

Missing Parcels

Unfortunately on rare occasions parcels can get lost or delayed in the post. We cannot class a parcel as missing until it has passed the dates set out by Royal Mail, these are:

For UK post: 10 working days after the date it was due to be delivered. 

Europe: 20 working days after the date it was due to be delivered

Rest of the World: 25 working days after the date it was due to be delivered. 

(Royal Mail do not count weekends or bank holidays as working days even though they deliver on a Saturday.)

If your parcel hasn't arrived by these dates please contact us and we will be able to sort out a refund or exchange for you. 

Payment

Once you have clicked ‘Check Out’ log in to your account. If you don’t have an account you can create one or you can check out as a guest instead. Select 'Credit/Debit Card'. Once you have entered your details click on 'Place Order'. Payments will be processed securely through our website.

Alternatively, you can select 'PayPal' and click on 'Continue With PayPal'. Log in to your PayPal account and follow the instructions to complete your order.

If you do not have an account with PayPal you are able to create a temporary account with them for the transaction. After the transaction is complete there is the option to save your details to make future transactions faster and easier for yourself.

Photo Colour Accuracy

We use a combination of stock images (from the designer/manufacturer) and our own photographs to present the fabrics we sell. All parties have tried their best to represent the colours as accurately as possible. However, we can't guarantee an exact match as colours can vary depending on your display settings, and therefore fabrics may look different upon arrival.

Washing & Shrinkage 

Some of the fabrics we sell have been pre-washed but we recommend washing your fabric on a cool wash before using it. Fabrics can shrink by up to 5% when washed and bright or bold colours may run when first washed so we recommend washing with similar colours.

Returns 

Cuts of fabric cannot be returned. Once they are cut from the bolt the fabric is considered a personalised order. However, if the order is damaged or defected it can be returned within 7 days and a full refund will be issued or an exchange can be arranged. Please contact us if you have any problems with your order before sending any fabrics back. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Patterns are non-returnable.

For additional information please read our Terms and Conditions.