Postage
Orders are posted within 2-3 working days of your order being placed.
| UK | Postage |
|---|---|
| Royal Mail 2nd Class UNDER £40 | £2.50 |
| Royal Mail 2nd Class OVER £40 | FREE! |
| Royal Mail 1st Class | £3.95 |
Orders going to the rest of Europe and the Rest of the World are calculated by weight.
| Europe | Postage |
|---|---|
| Orders under 250g (NOT TRACKED) | £5.00 |
| 250g - 500g (TRACKED/SIGNED FOR) | £11.00 |
| 500g - 1kg (TRACKED/SIGNED FOR) | £14.00 |
| 1kg - 2kg (TRACKED/SIGNED FOR) | £16.50 |
| Orders over 2kg (TRACKED/SIGNED FOR) | £30.00 |
| Rest of World | Postage |
|---|---|
| Orders under 250g (NOT TRACKED) | £7.00 |
| 250g - 500g (TRACKED/SIGNED FOR) | £15.00 |
| 500g - 1kg (TRACKED/SIGNED FOR) | £25.00 |
| 1kg - 1.5kg (TRACKED/SIGNED FOR) | £29.00 |
| 1.5kg - 2kg (TRACKED/SIGNED FOR) | £32.00 |
| Orders over 2kg (TRACKED/SIGNED FOR) | £60.00 |
Delivery Times and Tracking
• UK orders that are posted via Royal Mail First Class post aim to be delivered within 1-2 working days. UK orders that are posted via Royal Mail Second Class post aim to be delivered within 2-3 working days. Please note that as of 2026, Second Class post is processed every other weekday (Monday to Friday) and is no longer processed on Saturdays.
• European orders weighing over 250g will be posted via Royal Mail International Tracked and Signed, which aims to deliver within 3-5 working days. All orders over 250g will have a tracking number. We will update your order with a tracking number once it has been shipped, and you will receive it via email with your shipping notification email. The order will also have to be signed for to confirm that the order has been delivered successfully.
• Orders to the Rest of the World weighing over 250g will be posted via Royal Mail International Tracked and Signed, which aims to deliver within 5-7 working days. All orders over 250g will have a tracking number. We will update your order with a tracking number once it has been shipped, and you will receive it via email with your shipping notification email. The order will also have to be signed for to confirm that the order has been delivered successfully.
All international orders that weigh less than 250g will be sent by Royal Mail International Standard, which is not tracked. We have introduced this option so that we can offer a cheaper delivery charge for smaller orders. If you would like to have a small order tracked, please contact us as soon as possible once you have placed your order so we can advise you of the additional costs.
Larger Orders
• UK: Larger orders may occasionally require us to post via a courier instead. If you place a very large, high-value order, we may need to use a courier and the courier will provide you with a tracking number.
• Europe and Rest of the World: If any international orders cost significantly more to post, we reserve the right to contact you to inform you of the higher postage cost. We will only process your order once you have confirmed you are happy with the change in price, or if you are planning on placing a large order, please feel free to contact us first and we will be happy to advise you on postage costs.
Missing Parcels
Unfortunately on rare occasions parcels can get lost or delayed in the post. We cannot class a parcel as missing until it has passed the dates set out by Royal Mail.
| Territory | Number of Days |
|---|---|
| UK | 10 working days (after delivery due date) |
| Europe | 20 working days (after delivery due date) |
| Rest of World | 25 working days (after delivery due date) |
Royal Mail does not count weekends or bank holidays as working days even though they deliver on a Saturday.
If your parcel hasn't arrived by these dates, please contact us, and we will be able to sort out a refund or exchange for you.
Tax and Customs Charges
All orders placed outside of the UK may incur customs charges/tax at the border when entering the receiving country. As of 1st January 2021, EU customers may be taxed VAT at the border and may incur a customs handling fee in the receiving country. Orders over €150 may also incur customs duties. These charges are your responsibility, and The Fabric Fox isn't able to cover the costs incurred. The levels and thresholds vary from country to country, so please contact the customs office in your country to find out what specifics apply to you. If customs charges are left unpaid and the parcel gets returned to the sender, when we receive it back, we will refund you for your order (excluding postage costs).
No Longer Shipping to NI or EU
Unfortunately, as of the 1st of December 2024, we can no longer ship to Northern Ireland and the EU. This is due to new product compliance rules under the General Product Safety Regulation (GPSR), which will come into full effect from the 13th of December 2024 as a repercussion of Brexit.
There are a lot of complicated new rules in place, and there’s currently not much information to help us understand what needs to be done. The biggest challenge is having to employ a representative in the EU to manage GPSR regulations for us, and as a small business, this is not something we can afford to do.
Hopefully, once things become clearer or there are new updates in the future, we will be able to resume shipping to Northern Ireland and the EU. In the meantime, we apologise for any inconvenience this may cause you.
Here is a list of countries we are unable to ship to: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic (Czechia), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Northern Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
No Longer Shipping to USA
Unfortunately, as of the 30th of July 2025, we can no longer ship to the United States of America. This is due to new changes to customs obligations and processes for goods being imported into the USA.
In order to comply with the new rules, USA customers need to pay a minimum customs fee of $80 before the fabric can enter the country, no matter the value of the order. We do not think this is a fair or sustainable solution, so we have decided to stop shipping to the USA.
If this tariff sees significant changes in the future, we will be able to resume shipping to the USA. In the meantime, we apologise for any inconvenience this may cause you.
Contact Us
We are always happy to help, so if you have any questions, please get in touch!
Helpful Resources
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